Two people are seated at a small table in a well-lit room, engaging with a digital screen that displays facial imagery. One person, wearing a mask and a white coat, admires the screen while the other, in darker attire with a blue hair cover, observes. The surroundings feature warm lighting, a decorative lamp, artworks on the wall, and bookshelves filled with books or decorations.

Insights

Exploring design principles and evaluation methods for conversational agents.

Three individuals are engaged in conversation in a bar or cafe setting. One person is gesturing with their hand while the others smile, suggesting a positive interaction. Behind them, a banner displays the words 'Connect, Grow, Thrive.'.

Two individuals are in a hospital room. One person is lying in a hospital bed with medical equipment around, engaging with a tray of food. The other person is sitting in a chair, using a smartphone, dressed in comfortable clothing.

From a design perspective, the core of the problem of professional knowledge and accuracy lies in the difficulty of knowledge acquisition and integration. The professionalism and rapid update characteristics of medical knowledge make it difficult for dialogue agents to achieve real-time and accurate knowledge synchronization. In response to this, a multi-source authoritative knowledge fusion mechanism can be established to directly connect with professional medical databases (such as PubMed and UpToDate), and through automated knowledge extraction and updating technology, ensure that the information obtained by the agent is timely and accurate. At the same time, medical experts are introduced to participate in knowledge review and verification, and a "machine + expert" knowledge verification system is constructed to reduce the risk of erroneous suggestions.

Conversational Agent

Researching design principles for healthcare conversational agents and evaluation.

Expert Interviews

Conducting discussions with medical and AI experts collaboratively.

Several women are engaged in conversation, standing in a casual setting with plants in the background. One woman looks at her phone while another listens attentively. They appear to be wearing casual attire and name tags.

Prototype Development

Creating a conversational agent based on research findings.

Two individuals engage in a conversation in a modern office space. One of them is holding a laptop while they both sit on vibrant yellow chairs. The background features a green leafy mural, adding a natural element to the contemporary setting. The scene is viewed through a wooden partition that adds an artistic frame to the image.

A person sits at a wooden table engaging in a conversation while gesturing with their hands. A laptop is open in front of them displaying a webpage, accompanied by a smartphone and a mouse on the table. Notebook and glasses are also nearby, with a plant in the background, creating a casual work environment.

User Trials

Testing with diverse users in medical settings and centers.

Data Collection

Utilizing quantitative methods to gather interaction data.

Innovating Conversational Agents for Health

At Sensely, we leverage extensive research and expert collaboration to design effective conversational agents for healthcare and well-being, ensuring user-centered solutions that meet industry needs.